Privacy Policy

1. Introduction

Your privacy is important to us.  This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our site www.acenglishonline.com and the choices you have associated with that data.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

In this Policy the following terms shall have the following meanings:

Definitions
Our Site: is the https://www.acenglishonline.com website operated by Lisa Jayne Wood (referred to as “We” “Us” “Our”)
Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data: Usage Data is data collected automatically either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit).
Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User): Data Subject is any living individual who is using our Site and is the subject of Personal Data.

Contact Details

Identity: Lisa Jayne Wood (English Language Coach at ACEnglish)

Site: http://acenglishonline.com
Mailing address: Covelo 1, San Cristóbal de Mourentan, Arbo 36437, Pontevedra, Spain

Phone: (+34) 635248356
Email: lisa@acenglish.com

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at lisa@acenglishonline.com

By providing us with your data, you warrant to us that you are over 13 years of age. If we have reasons to believe that someone does not meet the required age and we have collected your personal information without the relevant consent, we will delete this information as soon as possible and we may disable that person’s access to the corresponding website.

2. Personal information we collect

We collect several different types of information for various purposes to provide and improve our Site and provide services to you.
Some data will be collected automatically by Our Site (for further details, please see below  Our use of Cookies), other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in this Privacy Policy, for example, when signing up for our newsletter. Depending upon your use of Our Site, We may collect some or all of the following data:

  • Name;
  • contact information such as email addresses
  • demographic information such as preferences and interests;
  • IP address (automatically collected);
  • web browser type and version (automatically collected);
  • operating system (automatically collected);
  • a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);

We will only use your personal data for a purpose it was collected for.  In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

3. What do we use your personal data for?

We primarily use your personal data to

  • Supplying Our products and services to you
  • Personalising and tailoring Our products and services for you
  • Responding to communications from you
  • Supplying you with email e.g. newsletters, relevant sequences, and promotional email that you have subscribed to
  • Market research
  • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience

We may also use your data:

  • To notify you about changes to our Site and services we offer
  • To allow you to participate in interactive features of our Site when you choose to do so
  • To provide customer support

You may opt out of receiving these communications from us by following the unsubscribe link in our emails. If you need to change your information, you can do so by contacting us or clicking on the “modify my information” link in our emails

4. How do we collect your personal data?

We may collect data about you by you providing the data directly to us (for example subscribing to services on our site).
Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds (see Third party tracking)

4.1 Comments:

By default WordPress will collect data shown on the user profile screen from registered users  when visitors leave a comment. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.  An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.  For more information, see Our Use of Cookies.

4.2 Contact form

When a visitor uses the contact form, they will be required to provide their name and email details.  Contact form submissions will be kept for as long as necessary for customer service purposes, however this information will not be used for marketing purposes.

4.3 Analytics:

We use the WordPress plugin MonsterInsights which provides analytics services. Like most website operators, MonsterInsights collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. MonsterInsights’s purpose in collecting non-personally identifying information is to better understand how MonsterInsights’s visitors use its website. From time to time, MonsterInsights may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

MonsterInsights also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. MonsterInsights only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.  Read MonsterInsight’s full privacy policy for more information.

We use the Akismet anti-spam service. The information they typically collect includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

4.4 Third party links

This website may include links to other third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

4.5 Use of Cookies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy below

5. How long we retain your data

The personal data you provide will be kept as long as you do not request it to be deleted.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

6. What is the legal basis for the treatment of your data?

The legal basis for dealing with your data is so that we can manage the different services we offer.A s we believe is necessary or appropriate, we will treat your personal information in order to:

  • comply with any legal process
  • respond to requests from public and governmental authorities, including public and governmental authorities outside your country of residence
  • apply our terms and conditions
  • protect your rights, security and privacy
  • protect our rights, privacy, security and propertyprotect our operations

This offer of services is based on the consent that we request from you. Withdrawal of this consent does not condition the execution of these services.

7. What are your rights when you provide us with your information?

You have the right to obtain confirmation that We are managing personal data that concerns you.
You have the right to access your personal data, as well as to request the correction of inaccurate or incomplete data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In these circumstances we will only keep your data for the pursuit or defense of possible claims.
You can object to the processing of your data. We will then no longer process your data, except for compelling legitimate reasons, or for the pursuit or defense of possible claims.
You have the right to request that we restrict the processing of your personal information.
You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
You also have the right to withdraw your consent at any time where We relied on your consent to process your personal information.

To exercise your rights of access, rectification, limitation, portability and opposition to the processing of your personal data, you can send an email with your request to lisa@acenglishonline.com or click on the modify my data link at the bottom of any email correspondence you have with Us.

You have the right to complain to a Data Protection Authority about Our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

8. Which organizations will your information be passed on to?

Your data will only be transferred to third parties where there is a legal obligation to do so.
Third party service providers which are based outside the European Economic Area (EEA) will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

9. Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on Our Site and you you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: lisa@acenglish.com

By mail: Covelo,1, Arbo 36437, Pontevedra, Spain

Cookie Policy

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

Before any Cookies are placed on your computer or device, you will be shown a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

What’s a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies are either:

Strictly Necessary Cookies

These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions.

Performance Cookies

These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements enabling us to monitor and improve the performance of our website.

Functional Cookies     

These cookies enable the website to remember a user’s choices – such as their language, user name, and other personal choices – while using the website. They can also be used to deliver services  you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Media Cookies

These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Advertising or Targeting Cookies

These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less advertising if you disable these cookies.

Session Cookies

These are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer

Persistent Cookies

A persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

We may also use cookies for:

  • Identifying the areas of our website that you have visited
  • Our website analytics
  • Allowing you to post comments
  • Allowing you to share content with social networks

Users are encouraged to contact the Owner should they wish to receive any further information on the use of Cookies by Our Site

Owner and Data Controller:

Identity: Lisa Jayne Wood (English Language Coach at ACEnglish)

Site: http://acenglishonline.com
Mailing address: Covelo 1, San Cristóbal de Mourentan, Arbo 36437, Pontevedra, Spain

Phone: (+34) 635248356
Email: lisa@acenglish.co